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Comparing Yuma AI: how it works and what it costs

We can automate what Yuma can’t.

Yuma AI answers alone. Kim's AI answers too, and a trained CX specialist checks every reply it isn't sure about, before your customer sees it.

Yuma AI is an AI support agent built to resolve tickets without a human, priced per resolution on 12-month plans. Kim uses AI too, and adds Sentinels: trained CX specialists who review every answer the AI is less than ~90% sure about, before it's sent. Whether you're weighing Yuma AI alternatives or checking Yuma AI pricing, this page has both side by side.

Compare Kim and Yuma AI ↓See Yuma AI pricing ↓
AI plus human review · $0.70 per resolution · Built for ecommerce support

30-minute demo

See what Yuma misses, on your own tickets.

Stay on your Yuma plan while you compare. Get $100 if you're a right fit for us & even if we're not the right fit for you.

“I used to write the triggers and knowledge myself, and kept asking AI to write them for me. With Kim, I rely on a human to do the hard work of training the AI.”

Anna · CS Manager, NovaaLabSwitched to Kim →
45%better one-touch resolution68%faster first response~55 of 100tickets fully automatedBelow 90%confidence, a human reviews2–5 minto check an answer, vs ~30 to write one$0.70per resolution, not per seat45%better one-touch resolution68%faster first response~55 of 100tickets fully automatedBelow 90%confidence, a human reviews2–5 minto check an answer, vs ~30 to write one$0.70per resolution, not per seat45%better one-touch resolution68%faster first response~55 of 100tickets fully automatedBelow 90%confidence, a human reviews2–5 minto check an answer, vs ~30 to write one$0.70per resolution, not per seat
BFCM

Peak is weeks away. Kim reviews the risky answers through BFCM, so a rushed AI reply doesn't reach a customer at your busiest time.

TRIPKahawa 1893Transformer TableNimiThe Perfect JeanBuoyAnemos

60%+

of tickets resolved by AI

45%

better one-touch resolution

68%

faster first response

8 hrs

a day of Sentinel time, in the first months

“What surprised us was how quickly the support felt like our own. It understood the brand, it understood our customers.”

Barnaby Whicher · Head of Ecommerce, TRIP Drinks

Same ticket, two outcomes

Yuma closes the ticket. Kim gets it right.

“Tracking says my order was delivered on Tuesday, but nothing arrived.”

Yuma AIAI alone
1

Reads the tracking page

Carrier says delivered.

2

Replies and closes

“Your order was delivered on Tuesday.”

3

Counts it as resolved

Billed as a resolution.

Daniel never orders again.

−$10,000–15,000lifetime value lost to one wrong AI reply

KimAI + Sentinels
1

Spots the conflict

Carrier says delivered, customer says no. Below ~90% sure, so the reply is held.

2

A Sentinel checks it

A trained CX specialist reviews in 2–5 minutes, vs ~30 to write it.

3

Replacement sent, AI learns

Next time, this case is handled automatically.

Solved first time. Daniel stays a customer.

Illustrative example. Not a real customer, but a reality no brand wants to see.

A Yuma AI customer, on G2 · 3.5/5

“Occasionally comes up with responses that are slightly off… This necessitates that I review its work before sending it out.”

Mare D., Branding Manager, mid-market · Mar 2024Read on G2 ↗

With Kim, that review is our job, not yours.

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Full visibility

See every answer, and who checked it.

Every ticket, every Sentinel review and every correction in one dashboard, next to reopen rate and one-touch resolution. Automation rate tells you how much the AI touched. Reopen rate tells you whether it stayed solved.

Resolution overviewlast 30 days
Example data
Tickets resolved12,480
Resolved by AI alone55%
Reviewed by a Sentinel30%
Reopen rate2.6%

Who resolved it

Mon
Tue
Wed
Thu
Fri
Sat
Sun
AI resolvedSentinel reviewed

Sentinel activity

Held before send: refund promised outside policy

Name mismatch caught: “Hi James” corrected to Daniel

“Delivered, not received”: replacement sent

Correction added: subscription cancellation flow

Book a callYour own numbers are in the audit report.

Kim vs Yuma AI

An AI agent, or a service that owns the answer?

Yuma details: yuma.ai/pricing, accessed 24 Sep 2026.

Now compare the cost ↓

Yuma AI pricing, from Yuma's own page

What a resolution costs on Yuma AI, and on Kim.

Yuma AI prices per resolution, so your cost per resolution depends on the plan, and every plan is a 12-month commitment.

Source: yuma.ai/pricing, accessed 24 Sep 2026. Illustrative annual prices, paid upfront.

At every published Yuma tier, Kim costs less per resolution, and the human review is included.

What counts as resolved

Both bill per resolution.Read the definition.

Yuma details: yuma.ai/pricing, accessed 24 Sep 2026.

What you pay for

$0.70 a resolution

Billed only after the customer closes the ticket and it stays closed for 3 days. A reopen within 3 days isn’t a resolution.

What’s included

The people

Sentinel review and ongoing AI training are in the price. Nothing is billed on top.

How hands-on we are

Up to 8 hours a day

Typical CSM support is ~1 hour a week; an account manager and engineer together, maybe 1–2 hours. In the first months a Kim Sentinel works on your AI up to 8 hours a day, so no mistake reaches a customer. Yuma doesn’t.

Book a callSee it running inside your own helpdesk on the call.

Questions support leads ask

Straight answers.

The seven questions we hear most from teams comparing Kim and Yuma AI.

Ask us the one we didn't answer

Yes, and that alone doesn’t set Kim apart. The difference is what happens before the answer is sent. Anything the AI is less than 90% sure about goes to a Sentinel first, so a human reviews it before the AI’s mistake reaches your customer. That’s the moat.

At every published Yuma tier, yes. Kim is $0.70 per resolution, against Yuma’s ~$1.20 to ~$0.75, with Sentinel review included and no annual plan to prepay.

No. Sentinel review and ongoing AI training are in the per-resolution price.

Then it was never a resolution. Kim only counts a ticket once the customer closes it and it stays closed for 3 days. If it reopens within 3 days, you aren’t charged, and Kim keeps working it.

Resolution quality, policy compliance, whether the actions the AI claimed actually happened (refunds, for example), brand risk, and whether high-risk cases were escalated. The report is emailed within 24 hours.

The audit runs on your helpdesk data, so you can see where your AI gets it wrong well before your renewal date. Switching doesn’t mean rebuilding your setup: a dedicated account manager runs onboarding.

Ecommerce brands handling 2,000+ tickets a month. Onboarding is managed for you, and 15% of your total volume can be taken over by the first week.

AI makes mistakes. Kim makes sure they never reach your customer.

Connect your helpdesk and we'll show you where your AI is getting it wrong: resolution quality, policy, refunds, brand risk and escalations. Report emailed within 24 hours.

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