Odoo
Look up Odoo sales orders and delivery tracking, and create or change orders during a conversation.
Overview
Use Odoo in Kim to find a customer's sales orders, read delivery status and tracking, and create, change, or cancel an order inside the conversation, with the rights of the Odoo user Kim connects as.
- Find an order by its Odoo order number or the customer's reference, or list a customer's orders by email.
- Read each delivery's status, carrier, tracking number, and shipped date.
- Create a replacement order for an existing customer, including free items.
- Add, change, or remove items, update the delivery address or promised date, and cancel an order that has not shipped.
What you’ll get
Answer order questions from Odoo.
Read the sales order Odoo holds, with its items, totals, delivery status, and invoice status, so an answer reflects the order of record rather than a storefront copy.
Share delivery tracking.
Read the order's outgoing deliveries, including the carrier, tracking number and link, and the scheduled and shipped dates, so the customer gets the latest shipping status.
Change orders inside the conversation.
Add, change, or remove items, create a replacement order with a free item, update the delivery address or promised date, and leave an internal note for the team in Odoo.
Respect what Odoo allows.
Kim works with the rights of the Odoo user it connects as, will not cancel or reduce items that have already shipped, and returns Odoo's own reason when a change is not allowed.
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