[ IN PERSON ]
UPCOMING EVENT
CX Mixer'27 by Kim
Feb, 2027
An exclusive gathering of CX visionaries, eCommerce founders, and industry leaders redefining the future of customer experience.
KIM LIVE
Unfiltered CX Conversations
A candid series with CX leaders sharing what's working, what's broken, and what nobody talks about.
Watch every session in full
Real brands, real ticket data. Pick one and press play.
[ ROUND TABLE DISCUSSION ]
October 8th 20261:00 PM - 2:00 PM EDT
Sachin Jaiswal
Co-founder
Ron Shah
CEO
Anna Pastor
CS Manager
Inside the CX Playbook of an 8‑Figure Shopify Brand
A live case study with NovaaLabs: 45% of tickets handled in month one and a 0% reopen rate, plus a live AI audit of where Obvi's AI got tickets wrong.
Watch now[ ROUND TABLE DISCUSSION ]
July 23, 202612 PM EST
Ryan D Miller
Owner,Peaky Hats
Rachel Thaw Steindel
VP of CX,kim.cc
Jess Cervellon
CEO,Open Late Collective
Sachin Jaiswal
Co-founder,kim.cc
Why Over-Automating Customer Support Is Costing Brands Millions
We surveyed 1,000 US consumers. 37% have left a brand over a chatbot, and 35% quit when there's no human option. The panel unpacks what that means for your support stack.
Watch now[ ROUND TABLE DISCUSSION ]
Friday 16th 20262:00 PM - 3:00 PM GMT
Sachin Jaiswal
Co-founder
Phani Yedavilli
Co-founder
Learn the exact Setup to hit 45% ticket automation with your current AI in just 30 days, before BFCM
Kim's co-founders shared a BFCM-ready CX playbook, built on insights from 640+ industry conversations, to help brands handle 46%+ of support tickets with AI in just 30 days.
Watch now[ ROUND TABLE DISCUSSION ]
October 20th, 20262:00 PM - 2:30PM EST
Rachel Thaw-Steindel
VP of Customer Success
Jason Finkelstein
CEO
Jennifer Villalba
Director of CX
Why Customer Experience Is Your Most Underrated Growth Lever Going Into BFCM
Kim hosted CX leaders Jason Finkelstein and Jennifer Villalba for a candid conversation on turning customer support from a cost center into a growth driver through smarter AI adoption, and human oversight.
Watch now
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