Intercom
Kim's Intercom integration connects Intercom conversations, contacts, admins, and tags to Kim workflows so every reply starts from full context.
Overview
Use Intercom in Kim to read conversation and contact history, reply or leave internal notes as your connected admin, and keep conversation state, assignment, and tags current.
What you’ll get
Answer from the contact's conversation history.
Kim reads the conversation thread and the contact's other Intercom conversations before it drafts, so each reply reflects what the customer has already been told.
Reply as the admin you connect.
Replies and internal notes post as the Intercom admin chosen at setup, using your own Intercom app, so every message in the inbox comes from an account you control.
Keep state, assignment, and tags current.
Kim opens, closes, or snoozes conversations, assigns them to an admin or team, and adjusts tags, so handled conversations leave the queue and handoffs land with the right people.
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