Most "AI support" hands you a tool and wishes you luck. AINS is a system three AI products and a human layer, moving together from day one to running itself.
Sentinel Workspace
Sentinel implementingYour order does not qualify for a refund under our current policy. Unfortunately, we are unable to process a refund for this purchase. The request has been reviewed, and the decision remains unchanged. Thank you for your understanding.
We understand your concern. However, we’re unable to process a refund for this order, as it does not qualify for a refund under our policy. We understand this may not be the outcome you were expecting, and we appreciate your understanding. Thanks,
Sentinel QA
KatherineHi, can I please get a refund for my order? I know I’m past the return window, but I was hoping you could make an exception this time.
Sentinel judgementKatherine
KatherineHi there my product has been damaged and i would like to know12h ago
Lena Moraleshelp me update the delivery address for my order?12h ago
Marcus ChenI received the wrong item. What’s the best way to exchange it?12h ago
Aisha PatelMy tracking hasn’t changed in a few days. Can you check the status?12h ago
Declining
updated memory for futureSentinel WorkspaceSentinel implementingYour order does not qualify for a refund under our current policy. Unfortunately, we are unable to process a refund for this purchase. The request has been reviewed, and the decision remains unchanged. Thank you for your understanding.
We understand your concern. However, we’re unable to process a refund for this order, as it does not qualify for a refund under our policy. We understand this may not be the outcome you were expecting, and we appreciate your understanding. Thanks,
Sentinel QAKatherineHi, can I please get a refund for my order? I know I’m past the return window, but I was hoping you could make an exception this time.
Sentinel judgementKatherineKatherineHi there my product has been damaged and i would like to know12h agoLena Moraleshelp me update the delivery address for my order?12h agoMarcus ChenI received the wrong item. What’s the best way to exchange it?12h agoAisha PatelMy tracking hasn’t changed in a few days. Can you check the status?12h agoDeclining
updated memory for futureFrom setup to steady state, see how AI takes on more support while human involvement gradually steps back.
Before a single ticket is touched, a Sentinel learns your brand, your products, your policies, your edge cases, then trains the AI on all of it.
Policies
Learning
Learned
Brand toneLearningLearned
Past ticketsLearningLearned
Product infoLearningLearned
Kim AI drafts and scores every reply, while Sentinels review the work, correct what’s needed, and step in whenever confidence is low.
Kim AI
94%Hi Maya,
Your order #2041 shipped this morning. Here’s your tracking link, it should arrive by Thursday.
Plan approved
Sentinel reviewing
Scope widens to medium-complexity tickets. The AI is learning your patterns, and the Sentinel's fixes are teaching it — once, for every ticket after.
Kim AI
60%94%Thanks for reaching out about #1229. I’ll
have to double-check if we can help you
in this case.
Sorry to hear you’d like to cancel #1229. I
can go ahead and cancel it and initiate
your refund.
memory updated
Sentinel QAKim AI now resolves the majority of volume on its own. Sentinels step back from routine and focus where judgement matters.
Live queue
KatherineHi there my product has been damaged and i would like to know if you guys offere any return services or something like that.
Resolved
Lena Moraleshelp me update the delivery address for my order?Resolved
Marcus ChenI received the wrong item. What’s the best way to exchange it?
ResolvingSentinelonly on what needs judgement
The system governs itself. The AI earns confidence ticket by ticket; Sentinels hold the line on the exceptions and keep tuning.
Sentinel handles exceptions only
From setup to steady state, see how AI takes on more support while human involvement gradually steps back.
Before a single ticket is touched, a Sentinel learns your brand, your products, your policies, your edge cases, then trains the AI on all of it.
PoliciesLearningLearnedBrand toneLearningLearnedPast ticketsLearningLearnedProduct infoLearningLearnedKim AI drafts and scores every reply, while Sentinels review the work, correct what’s needed, and step in whenever confidence is low.
Kim AI94%Hi Maya,
Your order #2041 shipped this morning. Here’s your tracking link, it should arrive by Thursday.
Plan approved
Sentinel reviewing
Scope widens to medium-complexity tickets. The AI is learning your patterns, and the Sentinel's fixes are teaching it — once, for every ticket after.
Kim AI60%94%Thanks for reaching out about #1229. I’ll
have to double-check if we can help you
in this case.
Sorry to hear you’d like to cancel #1229. I
can go ahead and cancel it and initiate
your refund.
memory updated
Sentinel QAKim AI now resolves the majority of volume on its own. Sentinels step back from routine and focus where judgement matters.
Live queueKatherineHi there my product has been damaged and i would like to know if you guys offere any return services or something like that.ResolvedLena Moraleshelp me update the delivery address for my order?ResolvedMarcus ChenI received the wrong item. What’s the best way to exchange it?ResolvingSentinelonly on what needs judgement
The system governs itself. The AI earns confidence ticket by ticket; Sentinels hold the line on the exceptions and keep tuning.
Sentinel handles exceptions only
Kim AI handles what it knows with 90%+ confidence. When confidence drops, a Sentinel steps in keeping every ticket moving toward the right resolution while continuously improving the AI.
Not just closing tickets.Closing the loop.
A smarter support system designed to keep every customer interaction moving forward, while delivering a consistently better experience at every step.
Your data stays protected, sensitive cases stay human, and every decision remains fully traceable.
Start with a 14-day free trial, then pay $0.70* per resolved ticket. You can also run a free A/B test against your current AI tool and compare real resolution, reopen rate, and cost.
$0.70*/ resolved ticket
WHAT YOU GET
70%
Sentinel reviewing
Unverified
updated memory for future
