ChannelDock
Kim's ChannelDock integration reads orders, shipments, returns and stock from ChannelDock, and changes orders before they ship, during a conversation.
Overview
Use ChannelDock in Kim to find a customer's order from any sales channel, read its shipments, history and returns, check stock, and change, cancel or replace an order before the warehouse ships it.
- Find an order by the number the customer quotes, or list a customer's orders by email.
- Read each shipment's carrier, tracking number and link, the items not shipped yet, and the order's history.
- Check the returns registered against an order, register a new one, and check a product's stock.
- Change the delivery address, add or remove items, or cancel an order before it is picked, and create a replacement order.
- Hand the warehouse team a task linked to the order.
What you’ll get
Answer order questions across sales channels.
Find the order by the number the customer quotes, whichever sales channel it came from, and read its status, items, totals, and delivery address from ChannelDock.
Share shipment tracking.
Read every shipment on the order with its carrier, tracking number, and tracking link, and list the items that have not shipped yet, so the customer gets the latest status.
Change orders before the warehouse picks them.
With approval, update the delivery address, add or remove items, cancel the order, or create a free replacement. Kim refuses once an order has shipped or is being picked.
Keep returns and the warehouse in the loop.
Check the returns registered against an order, register a new return so the warehouse expects the parcel, and create a task for the warehouse team on the order.
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ProShip
Kim's ProShip integration retrieves ProShip tracking details directly within Kim-assisted conversations for faster, more accurate shipping answers.
Australia Post
Kim's Australia Post integration creates supported Australia Post return labels directly from Kim workflows, speeding up returns for customers.