Mintsoft
Kim's Mintsoft integration reads warehouse order status, despatch, courier, and tracking details from Mintsoft directly within Kim conversations.
Overview
Use Mintsoft in Kim to read what the 3PL warehouse actually did with an order: its status, despatch date, courier, tracking, split parts, and returns.
- Find a Mintsoft order by order number or tracking number and read its warehouse status.
- Read the despatch date, courier, tracking number, and tracking link for an order.
- See split order parts and the comments the warehouse left on an order.
- Check the returns booked back into the warehouse against an order.
What you’ll get
See what the warehouse actually despatched.
Kim reads the Mintsoft order status, despatch date, courier, and tracking link, so a where-is-my-order answer reflects the warehouse record rather than the storefront's.
Check returns as they arrive.
Look up the returns Mintsoft has booked in against an order before telling a customer whether a refund can be processed, so the answer matches what the warehouse received.
Keep the warehouse in the loop.
With approval, Kim can add a comment to a Mintsoft order for the warehouse team or cancel an order that has not been despatched yet. Everything else is read-only.
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