Royal Mail
Track UK parcels and pull proof of delivery from Royal Mail during a conversation.
Overview
Use Royal Mail tracking data in Kim to answer where-is-my-order questions on UK parcels inside the conversation.
What you’ll get
Answer UK tracking questions directly.
Pull the tracking events recorded against a Royal Mail barcode into the conversation and tell the customer where the parcel is, instead of sending them to the carrier's site.
Settle delivered-but-missing disputes.
Retrieve the proof of delivery Royal Mail holds for a parcel, so a claim of non-delivery can be checked against the carrier's own record before any refund is issued.
Use read-only tracking access.
The connection authenticates against the Royal Mail Tracking API and only reads from it. It does not buy postage, create labels, or change anything about the shipment.
