Gladly
Read and reply to Gladly conversations through an agent you choose at setup.
Overview
Use Gladly in Kim to follow customer conversations, reply through a chosen Gladly agent, and keep conversation topics current.
What you’ll get
Answer from the customer's whole history.
Gladly organizes support around the customer rather than the ticket, and Kim reads that single running history before answering, so replies stay consistent across contacts.
Reply through an agent you pick.
You choose the Gladly agent Kim replies as during setup rather than Kim adopting one from the roster, so replies never come from a deactivated or unexpected account.
Keep conversation state current.
Kim updates the conversation status and adjusts the topics your routing is built on, so the conversations it has handled move out of the agent queue and stay out.
