Freshdesk
Read, reply to, and tag Freshdesk tickets through the verified agent credential.
Overview
Use Freshdesk in Kim to work tagged tickets, read their conversation history, and reply as the verified Freshdesk agent.
What you’ll get
Answer tagged tickets in one place.
Kim picks up the Freshdesk tickets carrying your configured routing tags, reads the full requester and agent history on them, and drafts the reply without a context switch.
Reply as the verified agent.
Connecting verifies the Freshdesk agent behind the API key, and every reply or private note Kim posts is attributed to that agent in the ticket timeline.
Keep tags and ownership in sync.
Add or remove the named tags your Freshdesk automation rules are scoped on, reassign the ticket, or close it, so routing stays correct after Kim has answered.
