Help Scout
Read, reply to, and route Help Scout conversations across connected mailboxes.
Overview
Use Help Scout in Kim to follow conversations across the connected mailboxes and reply from a dedicated Kim user.
What you’ll get
Work conversations without leaving Kim.
Open the Help Scout conversation, read every customer reply, agent reply, and note recorded on it, and answer from the same place your team handles the rest of the queue.
Reply from a dedicated Kim identity.
Replies and notes are posted by the Help Scout user provisioned when the account connects, so the conversation history shows exactly which messages Kim authored.
Keep routing and ownership accurate.
Assign the conversation, move its status, and add or remove the named tags Help Scout routing is built on, so a conversation Kim has handled leaves the queue cleanly.
