Stay AI
Kim's Stay AI integration reads subscriptions and billing attempts and handles supported subscription changes through Kim for faster, accurate support.
Overview
Use Stay AI in Kim to look up a customer's subscriptions and charges, then make eligible lifecycle, billing, item, or address changes.
- Retrieve a customer's Stay AI subscriptions and the detail behind a single one.
- Review billing attempts to explain a charge or a failed payment.
- Skip, pause, cancel, or reactivate a supported subscription.
- Move the next billing date, change the frequency, or bill the next order now.
- Update line items, the shipping address, notes, or discounts, or send a portal sign-in link.
What you’ll get
Look up the shopper's subscriptions by email.
Find the Stay AI subscriptions under the customer's email, with status, cadence, next billing date, shipping address, and line items, before making any change.
Explain charges and failed payments.
Review the customer's billing attempts, newest first, to explain a charge, a declined payment, or where Stay AI is in its payment retries.
Change subscription status and timing.
Skip, pause, cancel, or reactivate an eligible subscription, move its next billing date, change its frequency, or bill the next order now.
Update items, address, and discounts.
Change a line's quantity, swap or add products priced from the Shopify store, remove an item, update the shipping address or order notes, and apply or remove a discount code.
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