+Trusted by 200+ Shopify brands
An Agentic BPO
An Agentic BPOCustomer support that runs itself.
BPOs give you bodies. AI platforms give you bots. Kim puts a human at the center — and lets AI do the heavy lifting. You get outcomes, not overhead.
No commitment · No setup fees · Live in days
The third option
Not a tool. Not an agency. The operation itself.
Helpdesks sell software your team runs. Agencies sell headcount you manage. Kim owns the outcome: your CSAT, your SLA, your cost per ticket — all on us.
How Kim compares to the alternatives.
| Helpdesk + AI add-on | CX Agency | Kim | |
|---|---|---|---|
| Hiring & training agents | You | Shared agent pool | ✓Kim's vetted agents |
| AI configuration & tuning | You | Rarely offered | ✓Done & validated by Kim |
| Quality assurance | You (manager time) | Inconsistent | ✓Human-supervised, every reply |
| Outcome ownership (CSAT / SLA) | ✗Not Included | Varies | ✓Owned by Kim |
| Works inside your current helpdesk | N/A | Sometimes | ✓Gorgias, Zendesk, Zoho, Richpanel |
| Pricing model | Per seat + AI add-ons | Per hour / per head | From $0.60 per ticket, all-in |
Two products, one mission
Which describes your brand?
Kim has two products. Pick the one that fits where you are today — you can always evolve.
A dedicated human agent, supercharged by AI.
For growing Shopify brands who want a real person owning their support queue — with AI handling the repetitive work behind the scenes.
- ✓Dedicated vetted CS agent trained on your brand
- ✓AI drafts every reply before your agent opens the ticket
- ✓Shopify-native integrations out of the box
- ✓Operational within 7 days
- ✓Works inside your current helpdesk or use Kim's free
From $499 / month · ~500 tickets
Explore Vanguard →AI automation with a human safety net.
For scaling Shopify brands ready to automate the majority of support. AI handles tickets autonomously — Kim's trainers supervise every step.
- ✓AI resolves repetitive queries automatically
- ✓Human trainers supervise accuracy in real time
- ✓95% accuracy gate before any category goes live
- ✓Sensitive tickets escalate to a person instantly
- ✓70% of tickets handled without human touch
From $0.7 / ticket · transparent per-ticket pricing
Explore Sentinel →How automation earns trust
Crawl. Walk. Run.
Your customers never meet an unsupervised bot. Automation activates per ticket category only after the AI proves 95% accuracy against human responses.
Shadow Mode
AI drafts responses silently while humans reply. We measure policy accuracy, tone, and sentiment. Zero customer risk.
Co-Pilot
AI assists your dedicated agents. Every suggestion is approved or corrected by a human, and the model learns from real workflows.
Autopilot
Categories that reach 95% accuracy go autonomous. Human auditing stays on, and anything sensitive escalates instantly.
The results speak for themselves
200+ Shopify brands.
Same story.
“We replaced a 3-person support team with a single Kim agent. Same quality, way less overhead. Our CSAT actually went up.”
“We were spending 25+ hours a week on customer emails instead of growing the business. Kim gave us that time back.”
“Response times were spiralling as we grew. With Jenny, our Kim agent, they were cut in half — without CSAT dipping.”
AI customer support with a human eye
Your support problem, solved by next week.
Tell us your ticket volume and current setup. We'll show you exactly what Kim costs and what it looks like for your brand.
Live in days · No setup fees · SOC 2 compliant
Your End-to-End CX Partner
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