+Trusted by 200+ Shopify brands
Sentinel by Kim
Sentinel by Kim70% of tickets handled. Zero unsupervised bots.
Sentinel automates your repetitive support — WISMO, order updates, returns, FAQs — with AI that only goes live after Kim's human trainers prove 95% accuracy. Your customers never notice. Your team disappears from the queue.
Live in days · No setup fees · 95% accuracy gate before going autonomous
Not a chatbot. Not a co-pilot.
AI that earns its autonomy before it gets it.
Every AI automation tool goes live eventually. Sentinel is the only one that waits until it's ready. Kim's human trainers measure accuracy, tone, and policy alignment per ticket category — and nothing goes autonomous until it passes.
How Sentinel compares to typical AI support tools.
| Standard AI chatbot / add-on | Sentinel | |
|---|---|---|
| Goes live when | Day 1 — accuracy unverified | ✓Only after 95% accuracy proven per category |
| Human supervision | ✗ | ✓Kim's trainers supervise continuously |
| Sensitive ticket escalation | Rule-based, misses edge cases | ✓Automatic — refunds, legal, angry customers |
| AI billing model | Per resolution, on top of your plan | Included in flat per-ticket price |
| Works inside your helpdesk | Often requires migration | ✓Gorgias, Zendesk, Zoho, Richpanel |
| CSAT & SLA accountability | ✗ | ✓Owned by Kim |
Comparison reflects typical AI chatbot / helpdesk add-on product models as of June 2026. Verify current vendor terms directly.
How automation earns trust
Crawl. Walk. Run.
Your customers never meet an unsupervised bot. Automation activates per ticket category only after the AI proves 95% accuracy against human responses.
Shadow Mode
AI drafts responses silently while humans reply. We measure policy accuracy, tone, and sentiment. Zero customer risk.
Co-Pilot
AI assists your dedicated agents. Every suggestion is approved or corrected by a human, and the model learns from real workflows.
Autopilot
Categories that reach 95% accuracy go autonomous. Human auditing stays on, and anything sensitive escalates instantly.
What Sentinel handles
The tickets your team shouldn't be answering.
On average, 70% of Shopify support tickets are repetitive and resolvable without human judgment. Sentinel handles those. Everything that needs a human gets one.
- ✓Where is my order (WISMO)
- ✓Order status & tracking updates
- ✓Return & exchange initiation
- ✓Product FAQs & sizing queries
- ✓Subscription management
- ✓Discount code requests
- ✓Address change requests
- →Refund disputes & chargebacks
- →Legal or compliance language
- →Angry or distressed customers
- →Low confidence AI responses
- →Looping or unresolved conversations
- →Direct requests for a human
- →Out-of-policy edge cases
Transparent pricing
Per ticket. Not per resolution. Not per surprise.
One number covers everything: AI automation, human supervision, QA, dashboards, and a helpdesk if you need one. No separate AI add-on fees.
The results speak for themselves
200+ Shopify brands.
Same story.
“We replaced a 3-person support team with a single Kim agent. Same quality, way less overhead. Our CSAT actually went up.”
“We were spending 25+ hours a week on customer emails instead of growing the business. Kim gave us that time back.”
“Response times were spiralling as we grew. With Jenny, our Kim agent, they were cut in half — without CSAT dipping.”
Frequently asked questions
A chatbot goes live the day you turn it on — accuracy unverified. Sentinel goes live only after AI proves 95% accuracy against human responses for each ticket category. Kim's human trainers supervise every response during the ramp period and continuously after. Your customers never meet an unsupervised bot.
It rarely reaches the customer. AI replies are gated by confidence thresholds and human oversight. Anything sensitive — refund disputes, legal language, or angry customers — escalates to a person automatically.
Sentinel is for brands ready to automate the majority of tickets with AI, supervised by Kim's trainers. Vanguard is for brands that want a dedicated human agent handling all interactions, supported by AI tools.
No. Sentinel works inside Gorgias, Zendesk, Zoho, and Richpanel. If you don't have a helpdesk, Kim's is included at no extra cost.
You'll see Shadow Mode results within days of going live. Automation activates per ticket category as each one reaches the 95% accuracy threshold — typically within the first 30–60 days for your highest-volume categories.
Sentinel by Kim
Automate 70% of support in 60 days — safely.
Tell us your ticket volume and we'll map exactly which categories Sentinel automates first and what the cost looks like at your scale.
Live in days · No setup fees · 95% accuracy gate · SOC 2 compliant
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