Browse all connectors
Customer Support Executive
- WFH
- Chat
- Voice
- Department
- Support Operations
- Posted on
- Aug 29, 2025
- Openings
- 15
WHAT YOU’LL DO
- Provide quick, efficient, and friendly support via email, chat, and phone.
- Resolve issues related to Shopify, order inquiries, billing, and customer account management.
- Use Zoho CRM to track and manage customer support tickets.
- Assist customers with common product-related issues, refunds, and shipping inquiries.
- Collaborate with internal teams to escalate critical issues and improve customer experience.
YOU’RE A FIT IF
- Experience with Zoho or similar CRM tools.
- Experience supporting Shopify or e-commerce platforms.
- Prior experience in D2C (Direct-to-Consumer) customer support for brands like Puma, Nykaa, Mamaearth, or Boat is a plus.
- Strong written communication skills for email support.
- Ability to handle email, chat, and occasional phone support.
