Trusted by200+ Shopify brandsglobally
Trusted by200+ Shopify brandsPricing teardown
Pricing teardownThe seat fees are just the starting price.
Zendesk pricing looks simple until you add agents, AI, and add-ons. Here's what helpdesks really cost per ticket, and what a fully managed alternative costs instead.
No commitment. No pitch deck. Just a real conversation.
The math nobody shows you
Software is the smallest line item.
A helpdesk licence is 10–20% of what support actually costs. The rest is the team that runs it.
Typical monthly cost of running support for a Shopify brand at ~1,000 tickets/month.
| Zendesk-style stack | Kim | |
|---|---|---|
| Software licence | $19–$115+ per agent / month, AI features gated to higher tiers or add-ons | Included |
| Support agents | You hire, train, and manage 2–3 agents (~$6,000–$9,000/mo fully loaded) | Included: vetted agents with AI toolkit |
| AI setup & tuning | Your team configures bots, macros, and workflows | Done for you, validated at 95% accuracy |
| QA & supervision | Manager time, sampling, coaching | Included: every AI reply human-supervised |
| Bill shape | Per seat + add-ons; grows with headcount | From $0.60 per ticket, all-in |
Competitor pricing based on publicly listed plans as of June 2026 and subject to change. Per-agent figures exclude onboarding, premium AI add-ons, and workforce-management modules sold separately. Always confirm current pricing with the vendor.
How automation earns trust
Crawl. Walk. Run.
Your customers never meet an unsupervised bot. Automation activates per ticket category only after the AI proves 95% accuracy against human responses.
Shadow Mode
AI drafts responses silently in the background while humans reply. We measure policy accuracy, tone, and sentiment. Zero customer risk.
Co-Pilot
AI assists your dedicated agents. Every suggestion is approved or corrected by a human, and the AI learns from real workflows.
Autopilot
Categories that reach 95% accuracy go autonomous. Human auditing stays on, and anything sensitive escalates to a person instantly.
The results speak for themselves
200+ Shopify brands.
Same story.
“We replaced a 3-person support team with a single Kim agent. Same quality, way less overhead. Our CSAT actually went up.”
“We were spending 25+ hours a week on customer emails instead of growing the business. Kim gave us that time back.”
“Response times were spiralling as we grew. With Jenny, our Kim agent, they were cut in half, without CSAT dipping.”
Transparent pricing
Per ticket. Not per seat.
Not per surprise.
One number covers everything: AI automation, human supervision, QA, dashboards, and a helpdesk if you need one.
Questions, answered
Frequently asked
A helpdesk is software your team operates. Kim is the operation itself: AI plus dedicated human agents who resolve your tickets end to end, with outcomes owned by us, including CSAT, response time, and cost. We can even work inside the helpdesk you already use.
No. Kim works inside Gorgias, Zendesk, Zoho, and Richpanel. If you don't have a helpdesk, ours is included at no extra cost.
Everything: AI automation, AI co-pilot for agents, human supervision and QA, analytics dashboards, and a helpdesk if needed. No licence fees, no setup fees.
Days, not months. We ingest your past tickets, policies, and macros, then start in Shadow Mode immediately, so there's zero customer risk while the AI learns your brand.
AI customer support with a human eye
See what support looks like when
humans and AI work together.
20 minutes. Your ticket data. A clear picture of cost, coverage, and what's automatable.
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