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Runs on top of Zendesk

Keep Zendesk.Make the AI on it actually work.

Kim runs on top of your Zendesk. We implement and train the AI, and our team reviews risky answers before they reach your customer. You pay per resolution, not per seat.

Grade your CX billNo migration · no new tool · per resolution, not per seat

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Send us one ticket Zendesk handed back to your team. We resolve it live and show you the cost per resolution.

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45 minutes. No slideware. Your real Zendesk queue.

45%better one-touch resolution68%faster first response$0per seatNomigration24hreport after your call45%better one-touch resolution68%faster first response$0per seatNomigration24hreport after your call45%better one-touch resolution68%faster first response$0per seatNomigration24hreport after your call

The problem

Zendesk AI is a tool. Someone still has to make it work.

Today the brand sets up and trains the AI itself. Once it goes live, nobody checks what it tells customers. The mistakes surface later, as reopens, chargebacks and angry replies.

What the AI didResolvedClosed the ticket as “resolved.” The order still hadn’t arrived. The customer reopened it.
What the AI didCancelledConfirmed the subscription was cancelled. The refund was never issued.
What the AI did“Hi James”Opened the reply with the wrong name. The customer’s name is Daniel.
Who catches itSentinelsA trained CX specialist reviews risky answers before they reach your customer.

How Kim works on top of Zendesk

Same Zendesk. Someone accountable for every answer.

Kim plugs into the Zendesk you already run, and your team keeps its views, macros and workflow. The AI resolves what it’s confident about. Below ~90% confidence, a Sentinel checks the answer before it sends. Scroll to follow one ticket.

NOT JUST AI

Sentinels guard the tickets that AI alone can’t resolve

Sentinels understand

the blocker before acting.

Below ~90% confidence, a trained CX specialist reviews the answer before it sends. Checking takes 2–5 minutes, against ~30 to write one from scratch.

Sentinels see the

context a rule cannot.

Sentiment, tier and lifetime value surface with the ticket, so the call gets made on the customer in front of you, not on the policy alone.

Sentinels bring

human judgement to AI.

Sentinel overrides the standard return rule and approves the refund, resolving the case AI could not.

And the AI

never needs telling twice.

The exception is written back into the model, so the next ticket like this one resolves on its own. You are billed once, only because it stayed resolved.

New active ticketUnder Sentinel ReviewTicket closed
Katherine

I was away for a few days. Just got back home and opened this package and my shoes are completely damaged!

AI thinkingApproval needed
Summarising customer message
Fetching customer & order details

Katherine

katherine@gmail.com

Sentiment

Declining

Tier

High

LTV

$24,366
High-value customer identified
Reviewing return eligibility
This order is outside the return window. Would you still like to make an exception?
Reviewing where AI stopped

Return window expired!!!

Can not process a refund or replacement. Ticket paused.

Handing it over to Sentinel

Sentinel will continue resolving the ticket from where the AI stopped.

Katherine

I was away for a few days. Just got back home and opened this package and my shoes are completely damaged!

Kim’s sentinel

Hi Katherine, we’re really sorry your product arrived damaged and for the inconvenience this has caused.

Although your order is outside our standard return window, we’ve made an exception and arranged an exchange for you.

Katherine
🤩 🥳 🎉 😄 yayy thankyou so much!!!!!!
Keep return policy (recommended)Make exception

Full visibility

You outsource the work, not the oversight.

Every ticket, every Sentinel decision and every model correction shows up in one dashboard, next to reopen rate. That is the number an automated-resolution count is designed not to show you.

Resolution overviewlast 30 days
30D90D
Tickets resolved18,402+12%
AI resolved on its own71%+6 pts
Reopen rate3.1%-4.2 pts
Cost per resolution$0.70flat

Who resolved it

Mon
Tue
Wed
Thu
Fri
Sat
Sun
AI resolvedSentinel resolved

Sentinel activity

Exception approved on order #48213

Return window override · Sentinel Maya

2m

Model corrected: damaged-on-arrival flow

Confidence 78% → 96% on similar tickets

14m

Escalation caught before send

Tone mismatch on a high-LTV customer

1h

New policy encoded from your Slack thread

Peak-season returns, applies to 340 open tickets

3h
Book a callReport in 24 hours.

CX bill grader

Zendesk is where tickets live. Kim is who resolves them.

Zendesk is software, priced per seat, and you run the AI yourself. Kim is a service, priced per resolution, with humans accountable for every answer. Set your numbers and see what a resolved ticket costs you.

Monthly ticket volume

Current support agents

Agent cost

Payroll converts using 8 hours × 22 days.

Helpdesk cost

We already pay for an AI tool

Kim’s handling rate

80%

benchmark

40% 

Conservative

100% 

Best Case

1,600/2,000 tickets

handled by kim  /month

Most customers reach an 80% handling rate by day 90.

WHAT YOU END UP SAVING

$9,264

/year

$0.90

Kim’s /ticket cost

26%

Reduction

54%

ROI on sentinel

19,200

Tickets handled

1.9 mo

Payback

COST COMPONENTS

TODAY

WITH KIM

Kim’s Cost

-

$17,280

Helpdesk Seats

$2,400

$1,200

Cost Line

$1.51/tkt

$1.12/tkt

Human Agents

(0.5 of 2 kept)

$33,792

$8,448

Total

$36,192

$26,928

Walk this through with us

The three ways to run support on Zendesk

Software, more headcount, or someone who owns the outcome.

Who owns the resolution
Zendesk SuiteYou do. A rule hands the ticket back to a seat.
Zendesk + BPOThey do, one ticket at a time, by hand.
Kim.ccWe do. Sentinels close what the AI cannot.
When the AI is unsure
Zendesk SuiteNo confidence threshold. It sends, or it routes.
Zendesk + BPONo AI to be unsure. Everything is manual.
Kim.ccBelow 90% confidence a Sentinel reviews before send.
Does the fix stick
Zendesk SuiteOnly if an admin writes the article or macro.
Zendesk + BPOLives in one agent’s head until they leave.
Kim.ccThe correction is written back into the model.
What you pay for
Zendesk SuiteSeats and add-ons, busy or quiet, plus metered AI resolutions.
Zendesk + BPOSeats and hours, busy or not.
Kim.ccTickets that stay resolved. Reopens are on us.
Price
Zendesk Suite$1.50 per AI-resolved ticket, on top of seats.
Zendesk + BPO$4 to $5 per ticket, billed as a monthly retainer of roughly $4,000 to $5,000, depending on where the team is hired.
Kim.cc$0.70 per resolved ticket, published.
Time to live
Zendesk SuiteWeeks for even basic configuration.
Zendesk + BPOStarts in days, at human cost.
Kim.cc15% AI resolutions in the first week.
Scales on a Black Friday spike
Zendesk SuiteYes, if configured correctly. The mistakes scale too.
Zendesk + BPOOnly if you forecast headcount before it starts.
Kim.ccInstantly, at the same price per ticket.
Book a callBring the row your team argues about most.

The questions you’ll actually be asked

Straight answers, no hedging.

What support leads ask before putting Kim on their Zendesk.

Book a call

No. Kim works on top of it, and your team keeps working in Zendesk. Kim connects to Zendesk in hours with no engineering lift and works the queue inside it, so Zendesk stays your system of record while resolution moves to us. If you later want fewer seats, that is a decision you make on your own timeline, not a migration you have to survive first.

Ecommerce brands handling 2,000+ tickets a month, who already run Zendesk and want the AI on it to be right.

Per resolution, not per seat. Seats don’t flex with your queue: you pay January staffing through a quiet March, and you buy a new seat before peak. Per-resolved pricing moves with actual volume, unresolved tickets aren’t billed at all, and there is no add-on tier to upgrade into. Run your own numbers in the grader above.

Sentinels are Kim’s in-house CX specialists, trained on your policies, products and tone. They aren’t outsourced agents working a queue. They step in only when the AI is under ~90% confidence, check the answer before it reaches your customer, and write the correction back so the AI gets it right next time. An agent answers one ticket. A Sentinel fixes the answer for every ticket like it.

Hallucination is a property of the model, not a bug waiting on a patch, so we assume it. Every reply passes a confidence check; anything under the threshold reaches a Sentinel before the customer. They course-correct the model the moment it drifts, so the fix holds for every future ticket like it.

AI makes mistakes. Kim makes sure they never reach your customer.

Connect your helpdesk. We review what your AI has been sending customers and email the report within 24 hours. No migration, no new tool for your team.

Book a call
Resolution qualityDid the answer solve it?
Policy complianceReturns, refunds, exceptions
Claimed actionsDid it actually happen?
Brand riskTone, names, promises
EscalationHigh-risk cases reached a human
kim.cc · runs on top of your ZendeskZendesk is a trademark of Zendesk, Inc. Kim is not affiliated with Zendesk.