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For teams running Zendesk AI

Zendesk charges you 3x morefor what Kim’s AI does 3x better.

Zendesk bills $1.50 to $2.00 per AI resolution and leaves the checking to your team. Kim costs $0.70, a human checks every unsure reply, and you only pay when the ticket stays solved. Do the smart thing. Get Kim AI.

Zendesk bills $1.50 to $2.00 for every automated resolution, on top of seats, and leaves checking and training the AI to your team. Kim runs inside your Zendesk for $0.70 per resolution. When the AI isn’t sure, a trained CX specialist checks the reply before your customer sees it, and you only pay when the ticket stays solved.

See Kim vs. ZendeskTrusted by 200+ ecommerce and Shopify brands

30-minute demo

See Kim on your own Zendesk tickets.

“I used to write the triggers and knowledge myself, and kept asking AI to write them for me. With Kim, I rely on a human to do the hard work of training the AI.”

Anna · CS Manager, NovaaLabSwitched to Kim →
68%faster first response time45%better one-touch resolution15%AI resolution in week one~3 minhuman check on unsure repliesBilledonly when the ticket stays solvedRunson your existing Zendesk68%faster first response time45%better one-touch resolution15%AI resolution in week one~3 minhuman check on unsure repliesBilledonly when the ticket stays solvedRunson your existing Zendesk68%faster first response time45%better one-touch resolution15%AI resolution in week one~3 minhuman check on unsure repliesBilledonly when the ticket stays solvedRunson your existing Zendesk

What the pitch leaves out

Sounds great in the demo.Looks different in your inbox.

The pitch

“Faster resolution, less effort.”

What actually happens

Fast, yes. The AI told a customer her return label was sent. It never was. Zendesk still counted it resolved.

With Kim

Kim checks the label exists before the reply goes out.

The pitch

“Builds customer trust.”

What actually happens

Your customer was just told something untrue. That is the trust you lose.

With Kim

Nothing unverified reaches your customer.

The pitch

“Gets smarter over time.”

What actually happens

Only when your team trains it. On their time, on top of the queue.

With Kim

Kim trains it for you, in the background. Included.

The pitch

“Confidence built into every step.”

What actually happens

AI can be 95% confident and completely wrong.

With Kim

Risky replies get a human check. Every time.

A wrong “resolution” costs you twice.

On Zendesk AI

$1.50 for the AI’s wrong answer, plus your agent redoing the ticket, plus a customer who trusts you less.

On Kim

$0.70. Checked before sending. Billed only if it stays solved.

Pitch lines paraphrased from Zendesk AI marketing. Example ticket, anonymised.

How Kim stands out

Same ticket.Two very different endings.

A cracked blender jug, needed by Saturday. Here is what happens on Zendesk AI, and what happens on Kim.

On Zendesk AI

01

Ticket lands

The AI pulls the order and drafts a reply.

02

AI guesses

62% sure. Sends anyway: “Your replacement is on its way!”

03

Nothing shipped

No replacement was booked. The customer waits, then writes back on day four.

04

You pay twice

$1.50 billed for the “resolution”. Your agent starts over.

On Kim

01Example ticket

Ticket lands

Maya R. · Order #48213

My blender arrived with a cracked jug. I need it for Saturday. Photos attached.

The AI pulls the order and drafts a reply.

02

AI not sure. Held.

Confidence62%

90% line

Below 90%, the reply is paused.

03

A Sentinel makes the call

Sentiment

Frustrated

Tier

VIP

LTV

$1,240

Replace + express shipRefundAsk for more

Checks the order, fixes the reply. About 3 minutes.

04

Fixed, and stays fixed

78%→96%

Confidence on the next damaged-item ticket

Kim teaches the AI the fix. Your team never has to.

Per 100 tickets, on a typical Kim account

~55 AI alone~30 AI + Sentinel~15 human only

The difference

You expected autonomy.Zendesk AI leaves the hard part to you.

CX

Day 1. Signing for Zendesk AI.

What the CX lead expects

“The AI will resolve most tickets on its own.”

“My team gets their time back.”

“Customers get fast, right answers.”

“One predictable bill.”

CX

Month 6. Reviewing the quarter.

What the CX lead actually got

The hard tickets still land in my team’s queue.

My team spends hours every week training the bot.

“Resolved” tickets keep coming back reopened.

Seats, then Copilot, then a fee for every resolution.

This is the Zendesk AI life most CX leaders end up living. Kim is the version where the hard part isn’t yours.

Kim vs. Zendesk

What Zendesk promises.What Kim.cc delivers.

Who trains the AI
Zendesk AIYour support team, on their own time.
Kim.ccKim, in the background. Included.
Unsure replies
Zendesk AISent anyway, or escalated to you.
Kim.ccChecked by a human before sending.
Wrong answers reach customers
Zendesk AIYes. You find out from the reopen.
Kim.ccNo. Caught before they send.
Price per AI resolution
Zendesk AI$1.50 committed, $2.00 pay-as-you-go.
Kim.cc$0.70, only if it stays solved.
Counts as resolved
Zendesk AIAfter 72 quiet hours.
Kim.ccWhen the issue is actually fixed.
Accountable for the ticket
Zendesk AIYou.
Kim.ccKim’s AI and Sentinels.

Zendesk details from zendesk.com/pricing and Zendesk help center, checked October 2026.

Compare bills

Same Zendesk seats.Two very different AI bills.

Set your volume. We price Zendesk at its public list rates and put Kim on the same seats.

Billing
Zendesk plan

Zendesk list prices from zendesk.com/pricing, checked October 2026. Seats: Support Team $19/$25, Suite Team $55/$69, Suite Professional $115/$149 per agent a month (annual/monthly). Included automated resolutions: 5 per agent on Team plans, 10 on Professional. Overage: $1.50 committed (annual), $2.00 pay-as-you-go (monthly). Copilot $50 per agent, Professional only. Same seats on both bills. Kim price $0.70 per resolution, to be confirmed. Taxes and other add-ons not included.

Zendesk Suite Professional + AI agent

$6,300/mo

Seats 12 × $115$1,380
Included AI resolutions120 free
AI overage 2,880 × $1.50$4,320
Copilot$600

Zendesk Suite Professional + Kim

$3,480/mo

Same seats 12 × $115$1,380
Zendesk AI agentOff
Kim 3,000 × $0.70$2,100
Sentinel reviewIncluded

Real cost of one AI resolution

Zendesk AI$1.64
Kim, per resolution that holds$0.70
Resolution fee $1.44Copilot, spread per resolution $0.20

The catch most teams miss: Zendesk bills a resolution once the customer has been quiet for 72 hours. If they come back on day four, you’ve already paid for it.

Kim saves about $2,820 a month, $33,840 a year, on the same Zendesk seats. Every resolution you pay for is one that held.

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Visibility

You hand over the work. You keep the visibility.

CSAT, first response time, reopens and every action the AI claimed, in one view.

Kim · OctoberConnected to Zendesk
Example data
CSAT94%+6 pts
First response time1m 52s68% faster
One-touch resolution72%+45%
Reopen rate2.1%-1.4 pts
AI actions verified99.4%18 corrected

Who resolved it

W1
W2
W3
W4
W5
W6
W7
W8
AI resolvedAI + SentinelYour team

Sentinel activity

Refund promised but not issued. Fixed before send.

4m

Wrong customer name caught.

11m

Damaged-item policy taught to the AI.

38m
Book a callYour own numbers are in the audit report.

FAQ

Straight answers, no hedging.

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Kim’s in-house CX specialists, trained on your policies. When the AI is under ~90% confidence, they check the action happened, fix the reply, and teach the AI so it gets it right next time. Sentinels are included in the per-resolution price: human-backed support at no extra cost.

Yes. Kim runs on top of it. Your team keeps its views, macros and triggers.

$0.70 per resolution that holds, with Sentinel review included. If the ticket reopens, you don’t pay.

Zendesk bills an automated resolution after 72 quiet hours, at $1.50 to $2.00 each, on top of seats. Training the AI is left to your team. Kim bills only when the issue stays solved, and does the training for you.

In the first week, typically around 15% of tickets resolved by AI. Every fix a Sentinel makes is taught back to the AI by Kim, in the background, so the share keeps climbing without your team training anything. Your agents still handle what Kim doesn’t take, but for every ticket Kim takes, Kim’s AI and Sentinels are responsible and accountable.

Kim on Zendesk

Keep your Zendesk.Add Kim as the AI.

Kim plugs into the Zendesk you already run. Nothing to rebuild, nothing for your team to relearn.

Your ZendeskStays as is

Tickets and history

Views and macros

Triggers and automations

Your agents and seats

Reporting

Plug in Kim

Kim works inside your Zendesk tickets. Your agents see Kim’s replies right where they already work.

Kim addsIncluded

AI replies

Answers what it’s sure about, inside Zendesk.

Sentinel review

Unsure replies checked by a person before sending.

Training, done for you

Every fix taught back to the AI by Kim.

01

Add Kim to Zendesk

Connect Kim to your Zendesk account.

02

Connect your store

Order data, so answers are based on facts.

03

Go live

Around 15% of tickets resolved by AI in week one.

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Keep Zendesk. Stop paying for answers that don't hold.

Bring your Zendesk queue. We'll show you which answers needed a human, and what they'd cost on Kim.

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Security and trust · to be verified

SOC 2 Type II

GDPR

CCPA

Zendesk Marketplace listing

SSO & RBAC

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